A service design project of electric car Co-Leasing for the city commuter.
Testing the system with car owners

Testing the system with car owners

Project Details Team: Manas Karambelkar, Markus Schmeiduch,¬†Andrew Spitz Duration: 4 weeks Course: Service Design Guides: Chris Downs, Rory Hamilton, John Lynch, Alix Gillet-Kirt Description Electric car Co-Leasing for the city commuter. The Brief In partnership with Volvo, we were tasked to design a service and experience prototype around cars. The Problem The world is shifting from being a rural to an urban majority. With this, cities are getting denser and very expensive to live in. Therefore, much of a city's workforce is living in suburbs. These people commute to work in cities every day from long distances and Copenhagen is no exception to this. This creates congested city centers and higher pollution levels. The cars remain idle during work hours and are not used to their fullest capacity - taking up space. Design Question How can we free the city centers of cars and lighten the pollution levels by using the cars in their downtime? The Service Solution DropCar offers a solution for people living outside Copenhagen to own a car on an affordable lease and share it with the public services while they are at work. Workers use the Park & Ride system, where they leave their car at a DropCar free parking at the train station, and take the train into the city. While they are at work, the public services have access to the car. With this shared system, the amount of cars needed in the pooling system of the public system is brought down to the bare minimum and less cars need to be produced and serviced.  

A welcome kit which user receives on signing up to the service


A basic workflow diagram explaining how the system works


Various plans are provided for different user needs and flexibility


An iPhone app is designed for better control over the car and the service


Prompt notifications to the users regarding the status of their car


Testing the service by using bikes as cars


Looking at the spacial / infrastructural design to support the service


Prototyping the interaction of 'Dropping' and 'Grabbing' the car


Testing the system with car owners

Our mission Promoting the switch to electric cars and the usage of Park & Ride systems. Embracing co-operation between People & Government. Offering a networked service for the rural areas. Minimizing the amount of cars on our little planet by maximizing their use during downtime. Benefits to the user: By using DropCar, you make it cheaper and easier for the municipality to do their job, so it makes sense that the users receive benefits. No huge initial investment to own a car. No need to worry about insurance and maintenance. No extra fuel costs. Complete ownership of the car during your time. Free parking and train rides to the workplace. Benefits to the municipality: No huge initial investment for developing and maintaining a fleet of cars. Social responsibility. Build a rapport with the people of your municipality. Experience Prototyping We went through several iterations of the concept through experience prototyping of various touchpoints of the service. Our first experiment was to simulate the experience of having one's car used by someone else during work hours by having others use it during the day. We simulated the whole welcome pack and signup process. As a first prototype, we used bicycles instead of cars. We ran a simulation of the whole service by renting a car, picking a worker up, have him drop himself at work then we brought the car to a public servant for him to use the car to do his job during the day. We also sent push notifications to each party to test the communication.

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